Refund Policy
Effective Date: 1 Jan 2025
At hurmantv.com , we are committed to providing high-quality IPTV services to our customers. To ensure transparency and clarity, we have outlined our refund policy below:
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
- Technical Issues: If the service is unavailable or does not function as promised, and our technical team is unable to resolve the issue within 48 hours.
- Duplicate Payments: If you accidentally make a duplicate payment for the same subscription.
- Non-Activation: If the subscription is not activated within 24 hours of purchase and no communication has been made regarding delays.
2. Non-Refundable Cases
We do not provide refunds in the following situations:
- Change of mind after purchase.
- Issues caused by customer-side hardware, software, or internet connectivity.
- Violation of our Terms of Service.
- Partial use of the subscription period (e.g., requesting a refund after using part of the service).
3. Refund Request Process
To request a refund, please follow these steps:
- Email us at support@hurmantv.com with the following details:
- Full name
- Email address used during purchase
- Payment receipt or transaction ID
- Reason for the refund request
- Our team will review your request and respond within 2 business days.
- If approved, the refund will be processed within 5-7 business days via the original payment method.
4. Important Notes
- Refunds are subject to Stripe’s refund policies and processing times.
- We reserve the right to deny a refund if we determine the request does not meet our policy criteria.
5. Contact Us
If you have any questions or concerns about our refund policy, feel free to contact us at support@hurmantv.com.
